FAQ

How long will it take to receive my order?

If you live in Australia and opted for regular post, you should receive your parcel within 3-5 working days. Express items within Australia are expected to arrive within 1-3 working days. If you are an overseas customer, you should receive your parcel in 7-10 working days, and will be provided with tracking details. If there is a delay with your postage, please contact us so we can follow it up.

How can I pay for my order?  

You can make payment using our secure checkout system with either your credit card or with paypal.

My item is faulty, what now?  

This is unlikely, but it can happen. Please check our returns policy 

How do I care for my Jacqueline silk?

Silk is a delicate fabric. Please dry clean or gently handwash in cold water and lay flat to dry. Here are a few golden rules when it comes to silk-

• Never spray silk with perfume or deodorant
• Never bleach silk
• Always a warm (not hot) iron on the back side only
• Always store your silk away from direct sunlight for extended periods.
• Don’t spray silk with water while ironing
• Don’t treat individual stains with water
• Never wring dry- press gently between some towels to remove excess water.

Sizing

All measurements given are in centimetres.